Brett King, author and strategic advisor, focused in his second appearance at THINK on the role of branches in the 21st century and how the credit union business has to change. Continue reading
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Blog
THINK It Out session III: If you’re not willing to risk the unusual, you will have to settle for the ordinary
Doug Rauch and Jeff Norris together with Caroline Lane, SVP Business Development and Marketing, CO-OP, and Jeff Russell, CEO/President, TMG Financial Services discussed how creativity and agility can reinvent your credit union. Continue reading
Blog
Culture above Creativity
Doug Rauch, former President of Trader Joe’s, discussed with the THINK audience how creative thinking can yield better solutions to everyday problems facing your credit union. Continue reading
Blog
Mission Critical Agility
Dr. Jeff Norris, Mission Planning and Execution Systems Manager, NASA Jet Propulsion Laboratory, delighted the audience with his speech about being agile in the 21st century. Continue reading
Blog
THINK It Out Session #1
Billy Beane and Jeff Baxter were joined on stage by Sarah Snell Cooke, Editor-in-Chief of CU Times, Stan Hollen, President/CEO CO-OP Financial Services and Frank Diekman, Publisher CU Journal to discuss challenges and hot button issues. Continue reading
Magazine
THINK OUT LOUD
Stan Hollen on an Industry that Does Business Like None Other
As President and CEO of CO-OP Financial Services, Stan Hollen does plenty of thinking about the industry – the challenges facing credit unions, what industry leaders are talking about, the value of working cooperatively and the innovation that will lead us into the future. THINK caught up with Hollen to find out what’s what as CO-OP Financial Services turns 30, the Durbin Amendment takes affect and we head into 2012. Continue reading
Blog
Called Back
The Evolution of Member Service Now Circles Back to Your Call Center
We thought we were done with the telephone. After all, we no longer remember people’s numbers; we don’t leave or retrieve voicemail. We got rid of our landlines. We don’t call an 800-number to order Ron Popeil’s latest gadget (oh, Hair in a Can, where are you?): We go online. We text, email, video chat, Facebook, vlog, Twitter and FaceTime. With all that innovative communication, who needs the phone? Continue reading
Blog
Outsourced
In this year of doing more with less, we’ve all had an earful about outsourcing. And indeed, when faced with the task of providing near-limitless service on a limited budget – for instance, when staffing a 24/7 member call center – it’s hard to think of a better way to accomplish the impossible. Continue reading
Magazine
Bellco Credit Union Stays Green in More Ways Than One
Denver-based Belco Credit Union has always been a progressive institution, continually seeking new ways to give its members access to the latest in banking technology. So when a solution arose that would enable Bellco to eliminate paper waste, help the environment and cut operating costs— while also offering its customers streamlined, web-based services—Colorado’s second-largest credit union wasted no time. Continue reading